Business Contact Management & Call Center Software
Call Center Software with Real Time Results
Do More With Campaign OS
Campaign OS (COS) allows your business to reach your current customer base while scaling messaging outreach through our campaign management software.
Gain efficiency and organization in managing multiple campaigns at once while receiving results-driven updates and real-time content control. We offer a wide range of tools like live agent calling, email broadcasting, SMS/MMS messaging & dynamic Robocalling / IVR.
Our Contact Management Software Includes:
- Live agent calling
- Bulk email broadcasting
- Compliant SMS/MMS text campaigns
- Dynamic Robo/IVR calling
- Advanced tracking & reporting
Key Features of Campaign OS
Live Agent Calling
Robust Inbound and Outbound call management, data collection, goal attending, scheduling and real time reporting of results and analytics. Advanced, dynamic scripting simplifies complex surveys.
Send volume SMS/MMS messages in fully compliant peer to peer environment and respond in real time. Conduct an unlimited number of texting campaigns with ease. Automatic DNC filters track opt-outs.
Bulk emailing with advanced tracking. Use open and click results to spawn follow-up SMS, robo or live calls. Manage IPs and roll out new email campaigns with high delivery rates in seconds.
Robo & IVR
Dynamic Inbound and Outbound Robo/IVR can mix and match recordings & text to speech to deliver unique content on each call. Our IVR calling system delivers flexible functionality for outbound & inbound calls.
Why Our Customers Appreciate COS Software
New! Volunteer Dialing System
Purposeful Call Center Software
- Supports up to 15,000 Users per Call Center Dialer
- Up to 1,000 Concurrent Campaigns
- Simple Yet Intuitive Scripting Requires Minimal Training
- Includes Outbound & Inbound Call Capability
- Volunteers Can Also Send Peer to Peer Texts
- Self-Manage or Use Our Virtual Call Center Managers
- Online Help & Toll-Free Support
Call Center Dialer Features
- Predictive Dialing to Landlines Increases Productivity
- Call Center Dialer to Cell Phones Eliminates Hand Dialing
- Includes Answer Machine Filtering to Raise Connectivity
- Calls Automatically Connect to Next Available Person
- Powerful Inbound, Outbound & Blended Capabilities
- Quality Monitor & Coach Calls Real Time & Record Calls
- Track Volunteer Hours & Individual Metrics
State Of The Art Scripting Features
- Simple Script Navigation with Hot Keys or Mouse
- Questions Can Allow One Response or Multiple Choice
- Rotate Question Order & Randomize Question Responses
- Patch-Thru & Transfer Calls to External Numbers with Ease
- Send Custom SMS/Texts from within Any Question
- Capture Freeform, Open-Ended Responses
- Dynamically Display Anything in Data onto the Script