Reach • Report • React
Reach
Report
React
About COS
Paired with our team of project specialists and experienced support engineers, COS delivers the ideal solution to manage all your campaigns.
Reach
Live Agent Calling
Robust Inbound and Outbound call management, data collection, goal attending, scheduling and real time reporting of results and analytics. Advanced, dynamic scripting simplifies complex surveys.
SMS/MMS
Send volume SMS/MMS messages in fully compliant peer to peer environment and respond in real time. Conduct an unlimited number of texting campaigns with ease. Automatic DNC filters track opt-outs.
Bulk emailing with advanced tracking. Use open and click results to spawn follow-up SMS, robo or live calls. Manage IPs and roll out new email campaigns with high delivery rates in seconds.
Robo & IVR
Dynamic Inbound and Outbound Robo/IVR can mix and match recordings and text to speech to deliver unique content on each call. Our IVR delivers powerful and flexible functionality for outbound and inbound calls.
NEW!
Volunteer Dialing System
Supports up to 15,000 volunteers per dialer with inbound and outbound call capabilities.
- Purpose-Built for Volunteers & Call Centers
- Advanced Dialer Features
- State of the Art Scripting Features
Report
Project Master
Every Campaign at Your Fingertips
- See Current & Past Contact Projects
- Sort, Search & Filter
- See At-A-Glance Info on Major Metrics
Intuitive Dashboard
Easily View, Manage & Navigate
- View Individual Project Universe, Goals & Milestones
- Disposition Graph Shows Overview of Results
- Navigation to Client & Management Functions
Reporting & Analytics
See the Path Forward, Clearly
- Reporting & Analytics are Clear & Concise
- Sort Results by Cell, Landline or Both
- Create Crosstab Reports from Any Field in Your Data
- Email Permalink Reports & Data to Your Team or Automated with S3 & API
React
Schedule Master
Stay on Time & Turn on a Dime
- Automatically Organize Daily Goals
- Dynamically Update Based on Results
- Provides Real Time Human Resource Allocation Needs
- Organize by Client, Campaign or Call Center
Dynamic Scripting
Control Content in Real Time
- Create & Edit Multi-Question Scripts with Skip-Logic
- Randomize Questions & Responses Automatically from Edit Screen
- Script Changes are Real Time & Subsequent SMS, Calls & Email Edits are Immediate
Peer to Peer Texting
Messaging Made Easy
- Volunteer or Paid Agents Log into COS from Any Device
- Pre-Determined Outgoing Messages are Sent One at a Time
- Responses Can be Replied to with One-Click Scripting
- Streamlined Design Allows a Single Person to Send Hundreds per Hour
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